Hostel Support Worker
Homeless | 1 TW1 |£19.47 per hour (incl. of Holiday Pay) | Permanent | Job Ref: BD9418 | Posted: 07/05/2026
Central Recruitment is currently recruiting for two permanent Hostel Support Workers, to work in the Twickenham area. The service is a 14 bed, 24 hour hostel that provides support to people affected by homelessness or rough sleeping to move off the streets and into safe, secure housing.
The successful candidate will be required to work 37.5 hours per week, across Monday - Sunday on a rota basis covering, early (8AM - 4PM) and late (2PM - 10PM) shifts. This is a permanent role. The salary is £32,995 per annum.
In this position, you will be required to:
- Hold a small caseload of key clients and conduct regular key working sessions
- Deliver trauma-informed, person-centred support, recognising the impact of past trauma, adverse experiences, and systemic disadvantage on residents' behaviour, engagement, and wellbeing
- Complete and regularly review risk assessments, safety plans, and support plans, ensuring risks are clearly identified, managed, and communicated
- Build positive, professional relationships with residents, encouraging engagement in meaningful activities, appointments, or routines where appropriate
- Monitor residents' involvement in the general cleanliness and upkeep of the hostel, promoting shared responsibility and maintaining a healthy living environment
- Manage the project's petty cash and rent floats during shifts, ensuring all transactions are accurately recorded, receipts are maintained, and all expenditure is properly authorised
- Remain vigilant for signs of abuse, neglect, self-harm, exploitation, or deterioration in mental or physical health
- Support residents in crisis, using de-escalation techniques and ensuring they access appropriate follow-up support
- Conduct room and communal area checks as required, sensitively identifying and addressing issues such as fire safety risks, hoarding behaviours and unsafe electrical items.
- Work collaboratively and professionally with external agencies, partners, and colleagues
- Carry out routine administrative tasks, including submitting staff expenses, managing petty cash, and maintaining other operational records in line with agreed financial procedures
To apply for this role candidates must have;
- Experience supporting people affected by homelessness or rough sleeping, including those with complex needs such as mental ill-health, substance use, or trauma
- Strong knowledge of safeguarding and risk assessment, with the ability to identify, respond to and escalate concerns promptly
- Understanding of the issues, barriers and behaviours that people experiencing homelessness may display, and the ability to respond with compassion and psychologically informed strategies
- Ability to build positive relationships and motivate individuals who may initially be wary of services
- Ability to work with clients who may display challenging behaviour, using de-escalation and support techniques.
- Organisational skills and confidence using IT systems for case notes and monitoring data
- Knowledge of local services and community resources supporting homeless or vulnerable people.
- Understanding of trauma-informed practice and recovery approaches.
- Awareness of health and safety requirements in a residential setting and ability to apply them practically
Candidates must confirm their interest as soon as possible, with interviews shortly after and the appointed candidate expected to start as soon as possible.
|