| Support Assistant
Young People | 1 SE18 |£12.55 per hour (incl. of Holiday Pay) | 2-3 months | Job Ref: BD8152 | Posted: 29/07/2022
Central is currently recruiting for a Day Concierge to work in the Blackheath area. The service provides accommodation and support to young people within the pathway to help them learn independent living skills and move into independent living.
The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday on a rota basis from 9AM-7PM. Cover is required for approximately 3 months. The pay rate is £11.20 per hour, with £1.35 holiday pay, totalling £12.55 per hour.
In this position, you will be required to:
- Greet and welcome residents and visitors to the office ensuring they sign in and out; dealing with or referring enquiries; providing accurate information or directing people - Respond to and address the immediate needs of residents and making follow up appointments with key workers or other necessary agency to ensure needs are meet long term
- Process and distribute incoming and outgoing post, ensuring that all post received is recorded, logged and signed for upon collection
- Monitor and respond to emails sent to the team, ensuring actions are flagged, logged and followed through
- Ensure that the reception area and office remain tidy and organised
- Maintain oversight of the daily activities and diarised appointments so that the team know what needs to be completed and what they are responsible for throughout their shift
- Keep an oversight of the staff rota up-to date, ensuring that it remains up to date, that cover is sufficient; alert the Services Manager to gaps in cover and assist with sourcing appropriate cover.
- Ensure that essential orders - such as stationary, H&S and cleaning items - are ordered in line with service needs so that there is always sufficient supplies
- Promote activities and groups to residents, encouraging involvement in internal and community events
- To assist the maintenance department in dealing with and reporting property and maintenance issues; ensuring that any issues are clearly communicate promptly and efficiently
To apply for this role, you must have:
- An understanding of working with vulnerable young adults who may be experiencing emotional distress - in a residential setting and an understanding of the issues that might be encountered in such a setting.
- The ability to be self-motivating, work under pressure and manage time effectively, prioritising different areas of work according to need
- Experience carrying out various tasks associated with budget monitoring, rent collection and interrogation, and petty cash
- An ability to effectively communicate with a range of people or agencies in order to ensure that the needs of the service, residents and staff are met
- An understanding and consideration of services user's previous experiences and potential trauma's whilst also empowering them.
- Experience preforming administrative skills, such as: knowledge and capability of Microsoft applications such as Word and Excel; self-sufficient in the operation of computers; excellent literacy skills
Candidates must confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible.