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A responsive service with quality candidates, 7 days a week, 365 days a year

Ad Hoc and Emergency Shift Cover

One of Central’s largest areas of expertise is recruiting and placing staff into ad hoc and emergency shift cover. Our expert recruiters, professional service delivery team and web-based operating platform combine to deliver a responsive service with quality candidates.

Professional Service Delivery Team

Our professional and dedicated service delivery team provide excellence as standard. Key features of the service include:

  • Single point of contact
  • Extensive core hours and out-of-hours service
  • Core office hours 7.30am to 7pm Monday to Friday, Saturday 7.30am to 6pm
  • Out-of-hours service 7pm to 10.30pm Monday to Saturday and 7.30am to 10.30pm Sunday
  • Proactive with guaranteed response times
  • On-line, email and telephone booking options
  • Portal access for full visibility of shifts and on-line timesheet data in real-time
  • Verbal shift confirmation followed by confirmation emails
  • Service visits to enhance skills matching
  • Worker profiles viewable on the customer portal
  • Performance feedback protocols

Expert Recruiters

Prior to being offered work, all our candidates go through the same thorough recruitment process, including:

  • Evidence of 12 months' relevant experience
  • CV assessment
  • Full online application form
  • 10 year work history
  • References covering five years
  • Proof of identity
  • Proof of the right to work in Britain
  • Enhanced Disclosure & Barring Service (DBS) check

CentralAxis - Web-based Operating Platform

Our web-based operating platform automates over 100 administrative processes helping to create efficiencies and generate cost savings.

  • Worker, approver and head office portals
  • Worker availability function
  • On-line timesheet function
  • Full visibility of shift and timesheet data
  • One weekly invoice
  • Real-time progress reporting of shift requests


We currently provide ad hoc and emergency shift cover to over 500 services and successfully fill more than 1000 shifts a week in and around London. Our customers are typically local authorities, housing associations, charities and private sector organisations, who provide support to the Following:

  • People with mental health issues
  • Young people and care leavers
  • People with substance misuse and complex needs
  • Former rough sleepers and homeless people
  • Adults and children with learning disabilities
  • Families
  • Refugees and asylum seekers
  • People fleeing domestic abuse
  • Single and teenage parents
  • Older people
  • Visual impairments

We currently supply staff to work in a number of different environments, including:

  • Residential settings
  • Hostels
  • Supported Accommodation
  • Floating Support Services
  • Outreach Services
  • Day Centres
  • Refuges & safe houses
  • Community Services
  • Drop In Services

For further information on our recruitment solutions please contact: recruitment@​centralcare.co.uk or call 020 7354 6438

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