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Constructive Conversations for Managers Duration 1 day Course Overview Central Training's Constructive Conversations for Managers course is designed to equip managers and team leaders with the core competencies necessary to deliver effective feedback to employees. The delegates will have the opportunity to practise the use of appropriate listening and questioning techniques and effective feedback skills to help employees see the impact of their actions or behaviours. The trainer will explore the blocks and barriers managers and team leaders face when having difficult conversations with employees and consider the effects of allowing difficult employee behaviours. The delegates will have the opportunity to reflect on communication strategies that will enable their teams to improve their performance, motivate them to achieve more, and build teamwork. Learning Outcomes This course aims to equip delegates with the skills to: Secure improvements as part of their managerial role Ensure effective leadership and quality of care Identify staff who are underperforming and manage challenging attitudes Develop a strategic approach to problem behaviour and difficult conversations Encourage a collaborative approach to improving care standards Reinvigorate demotivated staff by understanding their motivations Move to more assertive management and be able to form contracts for improvement Ensure constructive solutions are maximised Methods of Delivery The trainer uses a variety of PowerPoint presentation, flipchart work, discussion and group work to ensure that all course objectives are met, while providing a safe, open forum for delegates to exchange views and best practices, in line with the appropriate company policy. There will be role play and practical elements within the course. Course Content Audience Training Considerations Certification Related Courses Course Content Constructive conversations: definitions, skills and scenarios The effects of allowing difficult employee behaviours The importance of perception and preconceived ideas Delivering effective feedback and the various models in use Skills practice - conducting constructive conversations Action planning Target Audience Managers who wish to refresh or enhance their skills; those about to move into management; anyone who is currently in a supervisory role. Training Considerations Delegates are required to bring writing paper and a pen to the course and come prepared to share scenarios in which they have or anticipate having a constructive conversation. Certification Upon completion of the course, the delegates will receive a certificate of attendance. Related Courses Introduction to Leadership and Management Managing Appraisals and Effective Supervision Coaching and Mentoring for Managers

Constructive Conversations for Managers

Duration

1 day

Course Overview

Central Training's Constructive Conversations for Managers course is designed to equip managers and team leaders with the core competencies necessary to deliver effective feedback to employees. The delegates will have the opportunity to practise the use of appropriate listening and questioning techniques and effective feedback skills to help employees see the impact of their actions or behaviours. The trainer will explore the blocks and barriers managers and team leaders face when having difficult conversations with employees and consider the effects of allowing difficult employee behaviours. The delegates will have the opportunity to reflect on communication strategies that will enable their teams to improve their performance, motivate them to achieve more, and build teamwork.

Learning Outcomes

This course aims to equip delegates with the skills to:

Secure improvements as part of their managerial role

Ensure effective leadership and quality of care

Identify staff who are underperforming and manage challenging attitudes

Develop a strategic approach to problem behaviour and difficult conversations

Encourage a collaborative approach to improving care standards

Reinvigorate demotivated staff by understanding their motivations

Move to more assertive management and be able to form contracts for improvement

Ensure constructive solutions are maximised

Methods of Delivery

The trainer uses a variety of PowerPoint presentation, flipchart work, discussion and group work to ensure that all course objectives are met, while providing a safe, open forum for delegates to exchange views and best practices, in line with the appropriate company policy. There will be role play and practical elements within the course.

Course Content
Audience
Training Considerations
Certification
Related Courses

Course Content

Constructive conversations: definitions, skills and scenarios
The effects of allowing difficult employee behaviours
The importance of perception and preconceived ideas
Delivering effective feedback and the various models in use
Skills practice - conducting constructive conversations
Action planning

Target Audience

Managers who wish to refresh or enhance their skills; those about to move into management; anyone who is currently in a supervisory role.

Training Considerations

Delegates are required to bring writing paper and a pen to the course and come prepared to share scenarios in which they have or anticipate having a constructive conversation.

Certification

Upon completion of the course, the delegates will receive a certificate of attendance.

Related Courses

Introduction to Leadership and Management
Managing Appraisals and Effective Supervision
Coaching and Mentoring for Managers


Constructive Conversations for Managers Duration: 1 day Course overview: Central Training's Constructive Conversations for Managers course is designed to equip managers and team leaders with the core competencies necessary to deliver effective feedback to employees. The delegates will have the opportunity to practise the use of appropriate listening and questioning techniques and effective feedback skills to help employees see the impact of their actions or behaviours. The trainer will explore the blocks and barriers managers and team leaders face when having difficult conversations with employees and consider the effects of allowing difficult employee behaviours. The delegates will have the opportunity to reflect on communication strategies that will enable their teams to improve their performance, motivate them to achieve more, and build teamwork. Learning outcomes: This course aims to equip delegates with the skills to: · Secure improvements as part of their managerial role · Ensure effective leadership and quality of care · Identify staff who are underperforming and manage challenging attitudes · Develop a strategic approach to problem behaviour and difficult conversations · Encourage a collaborative approach to improving care standards · Reinvigorate demotivated staff by understanding their motivations · Move to more assertive management and be able to form contracts for improvement · Ensure constructive solutions are maximised Methods of delivery: The trainer uses a variety of PowerPoint presentation, flipchart work, discussion and group work to ensure that all course objectives are met, while providing a safe, open forum for delegates to exchange views and best practices, in line with the appropriate company policy. There will be role play and practical elements within the course. LEARNING OBJECTIVES · Constructive conversations: definitions, skills and scenarios · The effects of allowing difficult employee behaviours · The importance of perception and preconceived ideas · Delivering effective feedback and the various models in use · Skills practice - conducting constructive conversations · Action planning TARGET AUDIENCE Managers who wish to refresh or enhance their skills; those about to move into management; anyone who is currently in a supervisory role. TRAINING CONSIDERATIONS Delegates are required to bring writing paper and a pen to the course and come prepared to share scenarios in which they have or anticipate having a constructive conversation. CERTIFICATION Upon completion of the course, the delegates will receive a certificate of attendance. RELATED COURSES Introduction to Leadership and Management Managing Appraisals and Effective Supervision Coaching and Mentoring for Managers

Constructive Conversations for Managers
Duration: 1 day

Course overview:

Central Training's Constructive Conversations for Managers course is designed to equip managers and team leaders with the core competencies necessary to deliver effective feedback to employees. The delegates will have the opportunity to practise the use of appropriate listening and questioning techniques and effective feedback skills to help employees see the impact of their actions or behaviours. The trainer will explore the blocks and barriers managers and team leaders face when having difficult conversations with employees and consider the effects of allowing difficult employee behaviours. The delegates will have the opportunity to reflect on communication strategies that will enable their teams to improve their performance, motivate them to achieve more, and build teamwork.

Learning outcomes:

This course aims to equip delegates with the skills to:
· Secure improvements as part of their managerial role
· Ensure effective leadership and quality of care
· Identify staff who are underperforming and manage challenging attitudes
· Develop a strategic approach to problem behaviour and difficult conversations
· Encourage a collaborative approach to improving care standards
· Reinvigorate demotivated staff by understanding their motivations
· Move to more assertive management and be able to form contracts for improvement
· Ensure constructive solutions are maximised

Methods of delivery:

The trainer uses a variety of PowerPoint presentation, flipchart work, discussion and group work to ensure that all course objectives are met, while providing a safe, open forum for delegates to exchange views and best practices, in line with the appropriate company policy. There will be role play and practical elements within the course.

LEARNING OBJECTIVES
· Constructive conversations: definitions, skills and scenarios
· The effects of allowing difficult employee behaviours
· The importance of perception and preconceived ideas
· Delivering effective feedback and the various models in use
· Skills practice - conducting constructive conversations
· Action planning

TARGET AUDIENCE
Managers who wish to refresh or enhance their skills; those about to move into management; anyone who is currently in a supervisory role.

TRAINING CONSIDERATIONS
Delegates are required to bring writing paper and a pen to the course and come prepared to share scenarios in which they have or anticipate having a constructive conversation.

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.

RELATED COURSES
Introduction to Leadership and Management
Managing Appraisals and Effective Supervision
Coaching and Mentoring for Managers