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Managing Grievances & Disciplinaries
Course Overview
Central Training's Managing Grievances & Disciplinaries course has been designed to promote the confidence and skills required in the variety of roles that managers have within a grievance or disciplinary. The training focuses on the skills required to assess the impact on a complainant, alleged perpetrator, or the rest of the team, and provide support. The candidates will have the opportunity to discuss and understand the responsibilities that managers hold within the context of the law, their organisational policy and best practice guidelines. It is a highly practical day with opportunities to discuss, practice and learn tools, skills and techniques within a safe, supportive and enjoyable environment.
Learning Outcomes- Grievance, disciplinary, investigation and hearing procedures
- Your role within those processes
- When should these be used
- Link to organisational standards, policies and codes
- Supporting the various parties
- Recording and communicating
- Possible outcomes of hearings
- Misconduct outside of work
Methods of Delivery
The course uses an interactive learning approach that ensures participants are kept fully involved throughout, with their background, experience and knowledge being central to the day. The facilitator will utilise a range of learning methods including pairs exercises, tutor input, plenary discussion, group work, role play and case studies.
- Course Content
- Audience
- Training Considerations
- Certification
- Related Courses
Course Content
- Grievance, disciplinary, investigation and hearing procedures
- Link to organisational standards, policies and codes
- Supporting the various Parties
- Recording and communicating
- Possible outcomes of hearings
- Misconduct outside of work
Target Audience
Supervisors and managers who have first line responsibility for managing grievances and disciplinaries.
Training Considerations
Certification
The delegates will receive a certificate of attendance upon completion of the course.
Related Courses
Managing Appraisals & Effective Supervision
Managing Sickness & Absense
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