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Key Working - Client Engagement & Support Duration 1 day Course Overview This course will focus on the roles and responsibilities of the Key Worker in line with legislation and good practice guidelines. The day will focus on the importance of developing good relationships and communication skills, conducting and completing key working sessions, and working with other professionals including external agencies. Learning Outcomes This course aims to equip delegates with the skills to: Recognise the different aspects of the key worker role and responsibilities Understand the range of needs of customers and what is accepted as good practice Consider the key worker role in relation to CQC regulations and the Care Act 2014 Methods of Delivery The facilitator will employ a range of methods including brief inputs, discussion, small and large group activities. The participants will be encouraged to make use of examples from their work and this will be done in keeping with strict confidentiality and anonymity of the customers. Course Content Audience Training Considerations Certification Related Courses Course Content The key worker: roles and responsibilities Useful skills and attitudes for effective key working Key working practice in relation to legislation and inspections Target Audience The course will be of most benefit to staff already undertaking the key working role with service users. However, new staff or those hoping to attain such positions would also benefit. Training Considerations It would be useful if participants could write up a recent key work session, focusing on their practice (e.g. skills used, attitudes, behaviour, etc.) and their impact on the customer. This will be used sensitively on the course in order to help the participants learn from their own experiences, highlighting strengths and areas for further development. Certification The delegates will receive a certificate of attendance upon completion of the course. Related Courses Assessment, Support Planning and Risk Management Professional Boundaries, GDPR & Good Practice Working with Hard-to-Engage Service Users

Key Working - Client Engagement & Support

Duration

1 day

Course Overview

This course will focus on the roles and responsibilities of the Key Worker in line with legislation and good practice guidelines. The day will focus on the importance of developing good relationships and communication skills, conducting and completing key working sessions, and working with other professionals including external agencies.

Learning Outcomes

This course aims to equip delegates with the skills to:

Recognise the different aspects of the key worker role and responsibilities

Understand the range of needs of customers and what is accepted as good practice

Consider the key worker role in relation to CQC regulations and the Care Act 2014

Methods of Delivery

The facilitator will employ a range of methods including brief inputs, discussion, small and large group activities. The participants will be encouraged to make use of examples from their work and this will be done in keeping with strict confidentiality and anonymity of the customers.

Course Content
Audience
Training Considerations
Certification
Related Courses

Course Content

The key worker: roles and responsibilities
Useful skills and attitudes for effective key working
Key working practice in relation to legislation and inspections

Target Audience

The course will be of most benefit to staff already undertaking the key working role with service users. However, new staff or those hoping to attain such positions would also benefit.

Training Considerations

It would be useful if participants could write up a recent key work session, focusing on their practice (e.g. skills used, attitudes, behaviour, etc.) and their impact on the customer. This will be used sensitively on the course in order to help the participants learn from their own experiences, highlighting strengths and areas for further development.

Certification

The delegates will receive a certificate of attendance upon completion of the course.

Related Courses

Assessment, Support Planning and Risk Management
Professional Boundaries, GDPR & Good Practice
Working with Hard-to-Engage Service Users


Key Working - Client Engagement & Support Duration: 1 day Course Overview: This course will focus on the roles and responsibilities of the Key Worker in line with legislation and good practice guidelines. The day will focus on the importance of developing good relationships and communication skills, conducting and completing key working sessions, and working with other professionals including external agencies. Learning Outcomes: This course aims to equip delegates with the skills to: · Recognise the different aspects of the key worker role and responsibilities · Understand the range of needs of customers and what is accepted as good practice · Consider the key worker role in relation to CQC regulations and the Care Act 2014 Methods of delivery: The facilitator will employ a range of methods including brief inputs, discussion, small and large group activities. The participants will be encouraged to make use of examples from their work and this will be done in keeping with strict confidentiality and anonymity of the customers. LEARNING OBJECTIVES · The key worker: roles and responsibilities · Useful skills and attitudes for effective key working · Key working practice in relation to legislation and inspections TARGET AUDIENCE The course will be of most benefit to staff already undertaking the key working role with service users. However, new staff or those hoping to attain such positions would also benefit. TRAINING CONSIDERATIONS It would be useful if participants could write up a recent key work session, focusing on their practice (e.g. skills used, attitudes, behaviour, etc.) and their impact on the customer. This will be used sensitively on the course in order to help the participants learn from their own experiences, highlighting strengths and areas for further development. CERTIFICATION The delegates will receive a certificate of attendance upon completion of the course. RELATED COURSES Assessment, Support Planning and Risk Management Professional Boundaries, GDPR & Good Practice Working with Hard-to-Engage Service Users

Key Working - Client Engagement & Support
Duration: 1 day

Course Overview:

This course will focus on the roles and responsibilities of the Key Worker in line with legislation and good practice guidelines. The day will focus on the importance of developing good relationships and communication skills, conducting and completing key working sessions, and working with other professionals including external agencies.

Learning Outcomes:

This course aims to equip delegates with the skills to:
· Recognise the different aspects of the key worker role and responsibilities
· Understand the range of needs of customers and what is accepted as good practice
· Consider the key worker role in relation to CQC regulations and the Care Act 2014

Methods of delivery:

The facilitator will employ a range of methods including brief inputs, discussion, small and large group activities. The participants will be encouraged to make use of examples from their work and this will be done in keeping with strict confidentiality and anonymity of the customers.

LEARNING OBJECTIVES
· The key worker: roles and responsibilities
· Useful skills and attitudes for effective key working
· Key working practice in relation to legislation and inspections

TARGET AUDIENCE
The course will be of most benefit to staff already undertaking the key working role with service users. However, new staff or those hoping to attain such positions would also benefit.

TRAINING CONSIDERATIONS
It would be useful if participants could write up a recent key work session, focusing on their practice (e.g. skills used, attitudes, behaviour, etc.) and their impact on the customer. This will be used sensitively on the course in order to help the participants learn from their own experiences, highlighting strengths and areas for further development.

CERTIFICATION
The delegates will receive a certificate of attendance upon completion of the course.

RELATED COURSES
Assessment, Support Planning and Risk Management
Professional Boundaries, GDPR & Good Practice
Working with Hard-to-Engage Service Users