Central Training - In-house Course Profiles

In-house Training >> View Course Profiles >> Debt Negotiation


Debt Negotiation Duration 1 day Course Overview Central Training's Debt Negotiation course aims to assist candidates in refining their communication skills whilst maintaining a professional and client-focused relationship. The course is designed to encourage reflection on the approach with clients around debt negotiation. Emphasis will be placed on demonstrating understanding whilst communicating assertively in order to achieve successful outcomes and collect with care. Learning Outcomes This course aims to provide candidates with the skills to: Align behavioural response to clients with service expectations Explore how to navigate challenging situations and conflict Strengthen client / staff relationships and communication skills Effectively negotiate the best possible outcomes Align the above with legislation within the pre-action protocol Methods of Delivery The trainer uses a variety of PowerPoint presentation, flipchart work, discussion and group work to ensure that all course objectives are met, while providing a safe, open forum for candidates to exchange views and best practices, in line with appropriate policy. Course Content Audience Training Considerations Certification Related Courses Course Content Behavioural response to clients and service expectations Effective communication skills Professional relationship guidance Negotiation skills De-escalation techniques Pre-action protocols Target Audience All staff involved in the processes of debt negotiation, financial support and case management. Training Considerations There are no pre-training requirements for this course. Certification Upon completion of the course, the delegates will receive a certificate of attendance. Related Courses Key Working: Client Engagement and Support Professional Boundaries & Good Practice Record Keeping & Report Writing

Debt Negotiation

Duration

1 day

Course Overview

Central Training's Debt Negotiation course aims to assist candidates in refining their communication skills whilst maintaining a professional and client-focused relationship. The course is designed to encourage reflection on the approach with clients around debt negotiation. Emphasis will be placed on demonstrating understanding whilst communicating assertively in order to achieve successful outcomes and collect with care.

Learning Outcomes

This course aims to provide candidates with the skills to:

Align behavioural response to clients with service expectations

Explore how to navigate challenging situations and conflict

Strengthen client / staff relationships and communication skills

Effectively negotiate the best possible outcomes

Align the above with legislation within the pre-action protocol

Methods of Delivery

The trainer uses a variety of PowerPoint presentation, flipchart work, discussion and group work to ensure that all course objectives are met, while providing a safe, open forum for candidates to exchange views and best practices, in line with appropriate policy.

Course Content
Audience
Training Considerations
Certification
Related Courses

Course Content

Behavioural response to clients and service expectations
Effective communication skills
Professional relationship guidance
Negotiation skills
De-escalation techniques
Pre-action protocols

Target Audience

All staff involved in the processes of debt negotiation, financial support and case management.

Training Considerations

There are no pre-training requirements for this course.

Certification

Upon completion of the course, the delegates will receive a certificate of attendance.

Related Courses

Key Working: Client Engagement and Support
Professional Boundaries & Good Practice
Record Keeping & Report Writing


Debt Negotiation Duration: 1 day Course overview: Central Training's Debt Negotiation course aims to assist candidates in refining their communication skills whilst maintaining a professional and client-focused relationship. The course is designed to encourage reflection on the approach with clients around debt negotiation. Emphasis will be placed on demonstrating understanding whilst communicating assertively in order to achieve successful outcomes and collect with care. Learning outcomes: This course aims to provide candidates with the skills to: · Align behavioural response to clients with service expectations · Explore how to navigate challenging situations and conflict · Strengthen client / staff relationships and communication skills · Effectively negotiate the best possible outcomes · Align the above with legislation within the pre-action protocol Methods of delivery: The trainer uses a variety of PowerPoint presentation, flipchart work, discussion and group work to ensure that all course objectives are met, while providing a safe, open forum for candidates to exchange views and best practices, in line with appropriate policy. LEARNING OBJECTIVES · Behavioural response to clients and service expectations · Effective communication skills · Professional relationship guidance · Negotiation skills · De-escalation techniques · Pre-action protocols TARGET AUDIENCE All staff involved in the processes of debt negotiation, financial support and case management. TRAINING CONSIDERATIONS There are no pre-training requirements for this course. CERTIFICATION Upon completion of the course, the delegates will receive a certificate of attendance. RELATED COURSES Key Working: Client Engagement and Support Professional Boundaries & Good Practice Record Keeping & Report Writing

Debt Negotiation
Duration: 1 day

Course overview:
Central Training's Debt Negotiation course aims to assist candidates in refining their communication skills whilst maintaining a professional and client-focused relationship. The course is designed to encourage reflection on the approach with clients around debt negotiation. Emphasis will be placed on demonstrating understanding whilst communicating assertively in order to achieve successful outcomes and collect with care.

Learning outcomes:
This course aims to provide candidates with the skills to:
· Align behavioural response to clients with service expectations
· Explore how to navigate challenging situations and conflict
· Strengthen client / staff relationships and communication skills
· Effectively negotiate the best possible outcomes
· Align the above with legislation within the pre-action protocol

Methods of delivery:
The trainer uses a variety of PowerPoint presentation, flipchart work, discussion and group work to ensure that all course objectives are met, while providing a safe, open forum for candidates to exchange views and best practices, in line with appropriate policy.

LEARNING OBJECTIVES
· Behavioural response to clients and service expectations
· Effective communication skills
· Professional relationship guidance
· Negotiation skills
· De-escalation techniques
· Pre-action protocols

TARGET AUDIENCE
All staff involved in the processes of debt negotiation, financial support and case management.

TRAINING CONSIDERATIONS
There are no pre-training requirements for this course.

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.

RELATED COURSES
Key Working: Client Engagement and Support
Professional Boundaries & Good Practice
Record Keeping & Report Writing