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Conflict & Aggression - Managing & Responding
Duration Full Day
Course Overview
Central Training's Conflict & Aggression course is designed to equip candidates with the skills and confidence to effectively manage challenging or volatile situations. Through a blend of practical techniques and strategies, the course focuses on safely de-escalating conflict and difficult situations. Grounded in key theories, including the cycle of aggression and the underlying causes of conflict, this course provides a comprehensive understanding of why aggression occurs including the impact of mental health issues, autism and different levels of insight. The trainer will explore best practice considerations including supervision, risk assessment, teamwork, record keeping, consistent approaches, limits of the role, post incident reviews and debriefs.
Learning Outcomes
By the end of this course candidates will have covered: What is meant by 'conflict' and 'aggression' The impact specific needs may have on behaviour Recognising triggers and stopping incidents escalating into crisis Using effective communication and de-escalation techniques How the law underpins safe practice Best practice considerations to avoid/contain incidents Organisational policies and procedures e.g. lone working
Methods of Delivery
A variety of training methods are used: presentation, group discussion & group work, video, scenario settings, handouts, interactive quizzes
- Course Content
- Audience
- Training Considerations
- Certification
- Related Courses
Course Content
- Defining conflict and aggression
- Understanding the impact of specific needs
- Recognising triggers and early intervention
- Effective communication and de-escalation techniques
- Relevant legislation and safe practice
- Best practice considerations to avoid/contain incidents
- Organisational policies and procedures
Target Audience
Those working in a variety of roles in which they may have to contact with a variety of service users who may exhibit challenging behaviour; also people who lone work
Training Considerations
There are no pre-training requirements for this course.
Certification
Upon completion of the course, the delegates will receive a certificate of attendance.
Related Courses
Personal Safety & Lone Working (PIE Informed)
Psychologically Informed Environments (PIE)
Trauma-Informed Practice
Working with Substance Misuse & Addiction
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