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Working with Resistance and Resilience (Half Day) Duration Half Day Course Overview This course examines the often-frustrating experience of trying to engage with service users who resist being supported. The day begins by defining 'resistance' after which the delegates move on to look at how and why someone would end up resisting support. A discussion on the differences between resistance and reluctance is followed by three sections of the day that shine light on how to minimise resistance without creating conflict or escalating tensions. These are the drama triangle, the cycle of change, and the key interpersonal skills that should encourage engagement. The day finishes with a section on boundaries and the consequences of non-engagement, and on keeping the worker motivated, with a focus on resilience through challenge. Learning Outcomes By the end of this course delegates will have covered Key reasons why service users become resistant Cycle of change Drama triangle and increasing tensions Interpersonal skills and tools to foster engagement Boundaries when working with resistance Remaining motivated at work Methods of Delivery This course is very interactive and is designed to give delegates a good overview of the key issues on the agenda. The trainer will employ a mix of group work, case studies and visual presentation throughout the day. Course Content Audience Training Considerations Certification Related Courses Course Content Resistance: Introduction and Definitions Reasons service users become resistant Resistance vs reluctance The cycle of change and the drama triangle Key interpersonal skills and tools for encouraging engagement The importance of boundaries Keeping the worker motivated Target Audience This course is relevant to anybody in the voluntary sector who works with people who are resistant, or who wishes to know more about this topic. The course is suitable for both frontline staff and managers. Training Considerations There are no pre-training requirements for this course. Certification Upon completion of the course, the delegates will receive a certificate of attendance. Related Courses Challenging Behaviour - Managing and Responding Personal Safety and Lone Working Professional Boundaries and Good Practice

Working with Resistance and Resilience (Half Day)

Duration

Half Day

Course Overview

This course examines the often-frustrating experience of trying to engage with service users who resist being supported. The day begins by defining 'resistance' after which the delegates move on to look at how and why someone would end up resisting support. A discussion on the differences between resistance and reluctance is followed by three sections of the day that shine light on how to minimise resistance without creating conflict or escalating tensions. These are the drama triangle, the cycle of change, and the key interpersonal skills that should encourage engagement. The day finishes with a section on boundaries and the consequences of non-engagement, and on keeping the worker motivated, with a focus on resilience through challenge.

Learning Outcomes

By the end of this course delegates will have covered

Key reasons why service users become resistant
Cycle of change
Drama triangle and increasing tensions
Interpersonal skills and tools to foster engagement
Boundaries when working with resistance
Remaining motivated at work

Methods of Delivery

This course is very interactive and is designed to give delegates a good overview of the key issues on the agenda. The trainer will employ a mix of group work, case studies and visual presentation throughout the day.

Course Content
Audience
Training Considerations
Certification
Related Courses

Course Content

Resistance: Introduction and Definitions
Reasons service users become resistant
Resistance vs reluctance
The cycle of change and the drama triangle
Key interpersonal skills and tools for encouraging engagement
The importance of boundaries
Keeping the worker motivated

Target Audience

This course is relevant to anybody in the voluntary sector who works with people who are resistant, or who wishes to know more about this topic. The course is suitable for both frontline staff and managers.

Training Considerations

There are no pre-training requirements for this course.

Certification

Upon completion of the course, the delegates will receive a certificate of attendance.

Related Courses

Challenging Behaviour - Managing and Responding
Personal Safety and Lone Working
Professional Boundaries and Good Practice


Working with Resistance and Resilience (Half Day) Duration: Half Day Course Overview This course examines the often-frustrating experience of trying to engage with service users who resist being supported. The day begins by defining 'resistance' after which the delegates move on to look at how and why someone would end up resisting support. A discussion on the differences between resistance and reluctance is followed by three sections of the day that shine light on how to minimise resistance without creating conflict or escalating tensions. These are the drama triangle, the cycle of change, and the key interpersonal skills that should encourage engagement. The day finishes with a section on boundaries and the consequences of non-engagement, and on keeping the worker motivated, with a focus on resilience through challenge. Learning outcomes: By the end of this course delegates will have covered: · Key reasons why service users become resistant · Cycle of change · Drama triangle and increasing tensions · Interpersonal skills and tools to foster engagement · Boundaries when working with resistance · Remaining motivated at work Methods of delivery: This course is very interactive and is designed to give delegates a good overview of the key issues on the agenda. The trainer will employ a mix of group work, case studies and visual presentation throughout the day. LEARNING OBJECTIVES · Resistance: Introduction and Definitions · Reasons service users become resistant · Resistance vs reluctance · The cycle of change and the drama triangle · Key interpersonal skills and tools for encouraging engagement · The importance of boundaries · Keeping the worker motivated TARGET AUDIENCE This course is relevant to anybody in the voluntary sector who works with people who are resistant, or who wishes to know more about this topic. The course is suitable for both frontline staff and managers. TRAINING CONSIDERATIONS There are no pre-training requirements for this course. CERTIFICATION Upon completion of the course, the delegates will receive a certificate of attendance. RELATED COURSES Challenging Behaviour - Managing and Responding Personal Safety and Lone Working Professional Boundaries and Good Practice

Working with Resistance and Resilience (Half Day)
Duration: Half Day

Course Overview

This course examines the often-frustrating experience of trying to engage with service users who resist being supported. The day begins by defining 'resistance' after which the delegates move on to look at how and why someone would end up resisting support. A discussion on the differences between resistance and reluctance is followed by three sections of the day that shine light on how to minimise resistance without creating conflict or escalating tensions. These are the drama triangle, the cycle of change, and the key interpersonal skills that should encourage engagement. The day finishes with a section on boundaries and the consequences of non-engagement, and on keeping the worker motivated, with a focus on resilience through challenge.

Learning outcomes:

By the end of this course delegates will have covered:
· Key reasons why service users become resistant
· Cycle of change
· Drama triangle and increasing tensions
· Interpersonal skills and tools to foster engagement
· Boundaries when working with resistance
· Remaining motivated at work

Methods of delivery:

This course is very interactive and is designed to give delegates a good overview of the key issues on the agenda. The trainer will employ a mix of group work, case studies and visual presentation throughout the day.

LEARNING OBJECTIVES
· Resistance: Introduction and Definitions
· Reasons service users become resistant
· Resistance vs reluctance
· The cycle of change and the drama triangle
· Key interpersonal skills and tools for encouraging engagement
· The importance of boundaries
· Keeping the worker motivated

TARGET AUDIENCE
This course is relevant to anybody in the voluntary sector who works with people who are resistant, or who wishes to know more about this topic. The course is suitable for both frontline staff and managers.

TRAINING CONSIDERATIONS
There are no pre-training requirements for this course.

CERTIFICATION
Upon completion of the course, the delegates will receive a certificate of attendance.

RELATED COURSES
Challenging Behaviour - Managing and Responding
Personal Safety and Lone Working
Professional Boundaries and Good Practice